THINKWARE HELP CENTER

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

The fulfilment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address in the Special Instructions field during check out. Do also indicate your exact postal code to ensure your product is delivered accurately.

Yes! However, we are not responsible for additional charges you may incur as a result of international duties.

We accept All Credit Card Payments via Stripe online payment only.

E-mail us at thinkware@indomaru.com, letting us know that you will be returning an item. Then, ship the item with your receipt to Prime Business Center, Tower B, 12B05, JVC, UAE. Please include in this shipment your personal information as well as instructions with regards to whether your shipment is a return or exchange.

Our policy typically is that, for domestic exchanges and returns, you as the customer will pay for shipping back to us. However, every shipping fee from UAE is to be borne by the customer. This is to help streamline the process and avoid having to exchange money for the purpose of exchanging and refunding items. If you have any questions, do feel free to email us.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.

You must enable JavaScript in order to purchase items on our site. For specific instructions, please select your browser: Microsoft Internet Explorer, Mozilla Firefox, Opera, or Apple Safari. We also recommend that you install the latest version of Adobe Flash Player.

Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.

For specific instructions on how to enable cookies, please select your browser: Microsoft Internet Explorer, Mozilla Firefox , Opera, or Apple Safari.